A solar retailer is responsible for the procurement, sale and arrangement of the installation (including grid connection, where applicable) of a solar PV system for a consumer either by contracting a party to do so or using its own employees.
From 1 April 2022, solar retailers will need to provide a written statement to their registered agent for the systems they retail to be eligible for small-scale technology certificates. The written statement will need to include:
To assist retailers in creating a written statement we have developed a
sample form that can be used as a guide.
The inclusion of solar retailers into the Small-scale Renewable Energy Scheme regulatory framework and the provision of a written statement does not replace any obligations under Commonwealth, State or Territory laws particularly in relation to Australian Consumer Law.
The solar retailer written statement should be signed by a representative of the solar retailer who has the authority to make statements on behalf of the company. The representative will need to understand and make the undertakings in the statement as it relates to the specific installation.
The solar retailer representatives’ details (name and position) will need to be provided to the registered agent that will create the small-scale technology certificates.
Solar retailers must have documented written evidence of:
Solar retailer must have a record keeping system to collect, secure and store (for at least five years) documents that assure the credibility of, and support their written statements used in the creation of small-scale technology certificates.
Solar retailers are expected to apply best practice standards to protect themselves and their customers by:
From 1 April 2022, the Clean Energy Regulator may declare solar retailers (and associated key management personnel, such as the authorised representative making the statement) ineligible to make written statements for STC eligibility if satisfied that the solar retailer has made 3 or more false or misleading statements in relation to solar PV systems for a period of up to 3 years.
A declaration of ineligibility by the Clean Energy Regulator in effect means that the solar retailer is not able to sell solar PV systems eligible for small-scale technology certificates. Ineligible solar retailers will be published on the Clean Energy Regulator’s website.
We have developed a number of example forms and resources relating to solar retailers’ written statements. You can also contact us on
1300 553 542, or email
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