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This information is intended to support applicants navigate the ‘Apply for an exemption certificate’ form in the Client Portal.
You must apply for an exemption certificate using this form
each year if you intend to be issued with an exemption certificate.
Before you start, ensure eligibility. See
Am I eligible to apply for an exemption certificate?
You should complete each application based on the EITE activity site configuration for a year. Assume your site changes from year to year.
Refer to your prior exemption certificate letter before completing the application, not your previous application.
Ensure you have a user account to apply, receive application messages and manage your users.
Ensure your contact details are current under the ‘My details’ section. This includes your job title so we can contact you about the application if needed.
Assuming you have an access role of ‘Organisation Administrator,’ you can manage your ‘My organisation’ section of your account. This includes ‘Organisation details’ and ‘Manage access roles.’
Listed below are common questions and errors when using this form.
For assistance, email
You and your liable entity or entities are notified of the assessment outcome through the Client Portal ‘Messages’ area if you gave them access to receive the letter in the exemption certificate application. You will receive a message linking to the PDF ‘Exemption certificate’ letter. If you are not the ‘Primary Contact’ for the organisation that made the application, complete a ‘Notify the regulator’ form in the Client Portal to request the role and the exemption certificate letter because the initial message cannot be resent via the system.
Only the current ‘Primary Contact’ that is listed first will receive this message. If the ‘Primary Contact’ has changed, a new ‘Primary Contact’ will need to be established, the old one removed, and Clean Energy Regulator (CER) will need to manually send you the exemption certificate letter. For assistance, email
No, you will have to set up the new company to have access to the application. For assistance, email
For existing applicants, select the EITE entity that is the prescribed person for the application. Details will prepopulate.
If anything is incorrect review and update the ‘Organisation details’ of your account and request a change to the organisation details from this page. You can also contact us directly or complete the ‘Notify the regulator’ form requesting updates, as applicable.
For this form you will need to have an ‘Executive Officer’, ‘Primary Contact’ and ‘Secondary Contact’. An individual can be:
When adding a person to this section you will need their current:
Their user account will need to include the following details:
Apply under the correct
prescribed person category and provide
supporting documentation as required.
No matter what prescribed person category the company is, you will need to respond to additional questions and upload relevant documents. If you have documents to support your prescribed person category and are not presented an upload icon you can add the documents to your Basis of Preparation Report, upload them under the ‘Site details’ section.
Add and select your electricity retailer. Allow them to access relevant letters and tools:
This section of the form:
Guidance for a successful application for information about what to include for this section.
Add and select:
Guidance for a successful application for information about new EITE activity or activities at the site for this section.
You must enter information into the associated fields correctly.
Guidance for a successful application for information about deriving a use amount formula at the site for this section.
You must determine whether you need an audit report and upload it, if applicable. See
Guidance for a successful application for information about whether you need an audit report.
Finally, review your application and seek internal approvals or legal advice. Submit the application with an electronic signature or by downloading, printing, signing and uploading it.
If submitting electronically, ensure it has been submitted by you or the delegate. This will ensure that the correct person is able to view the form in their account and submit it.
firstname.lastname@example.org immediately if you have any issues.
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