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Operations during COVID-19

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21 September 2022

The Clean Energy Regulator (CER) is committed to maintaining a COVID-19 safe environment for our employees and stakeholders during the ongoing COVID-19 pandemic.

Our office is currently open to visitors. However, we ask that you do not attend if you have any COVID-19 symptoms or are feeling unwell.

If you are unable to meet in person, we continue to facilitate video-conference meetings through Microsoft Teams. If required, we can initiate a meeting through Teams and extend an invitation to you.

We appreciate your cooperation.

If you need to contact us, our Contact Centre remains open on 1300 553 542, or you can email

Specific Scheme information relating to COVID-19 operations

Emissions Reduction Fund

Conduct of audits

Please read documentasset:Emissions Reduction Fund (ERF) audits during COVID-19 restrictions for advice to support continued and effective participation in the ERF with respect to audit obligations.

ERF ground truthing, reporting and auditing

This document seeks to answer some of the most commonly asked questions about the CER's expectations of documentasset:ERF ground-truthing, reporting and auditing during COVID-19 restrictions

Renewable Energy Target

Liable Entities

The CER does not have any discretion under current law to offer extensions to the statutory surrender deadlines. This includes the power to vary the operation of the law in relation to the calculation of shortfall or the shortfall charges that are incurred.

Power stations

Power station accreditation

Accreditation applications continue to be processed within six weeks from the date we receive all necessary information. The REC Registry facilitates the submission of applications and we encourage you to submit your complete application once you have all supporting evidence available.

Large-scale generation certificates (LGCs)

LGC processing times remain at 28 days from the provision of all required supporting evidence. Bulk LGC claims can be submitted for multiple power stations, for multiple months. This makes it easier to claim your LGCs, saving you time and facilitate faster access to your LGCs.

Registered agents

Processing times

Processing times for small-scale technology certificate (STC) applications continue to be 24 to 48 hours for applications using solar panel validation (SPV) (subject to meeting all scheme requirements), and 4 to 6 weeks for all other applications. Our team remains contactable via email and phone to answer any enquiries.

National Greenhouse and Energy Reporting (NGER)

Reporters are required to meet their obligations under the NGER legislation, but we understand that certain circumstances can make this difficult. If you are having trouble meeting your NGER obligations we encourage you to contact us to discuss.

Safeguard mechanism

Safeguard entities seeking to meet upcoming deadlines for baseline applications are encouraged to contact us if you are having trouble completing the application due to business disruption.

Registered Greenhouse and Energy Auditors

Please read documentasset:Conduct of audits during COVID-19 restrictions for advice to Registered Greenhouse and Energy Auditors conducting audits under the schemes we administer.

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