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Operations during COVID-19

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31 July 2020

The Clean Energy Regulator is open for business and committed to maintaining normal business operations during the COVID-19 pandemic.

This includes project registrations, Australian carbon credit unit (ACCU) crediting and purchasing under the Emissions Reduction Fund (ERF) and registration, issuing certificates and surrender under the Renewable Energy Target and the Australian National Registry of Emissions Units and Renewable energy certificates (REC) registries.

We understand you may be experiencing business disruptions and ask that you contact our office at your earliest convenience if you are having any difficulty with our services.

Our office is now closed to visitors and our staff are working from home. This may result in some technical challenges, we ask for your patience as we resolve them along the way.

If you are a participant in one of our schemes and seeking additional information, further information is available below.

If you need to contact us, our Contact Centre remains open on 1300 553 542, or you can email

If you need to meet with Clean Energy Regulator

During the pandemic we cannot meet with stakeholders face-to-face but are happy to facilitate video-conference meetings with you, as required. Please note Commonwealth Government employees, following advice from the Australian Signals Directorate (ASD), cannot use insecure video-conferencing apps. for official business. We are using Microsoft Teams for our video-conferencing and can initiate a Teams meeting and invite you, or provide you with a link for a Teams meeting if you wish to issue the invitations. Please note: you do not need to have a licence or to install Teams to join the meeting; you can just click on the link in the invitation. We appreciate your cooperation.

Scheme information

Emissions Reduction Fund

Conduct of audits

Please read documentasset:Emissions Reduction Fund (ERF) audits during COVID-19 restrictions for advice to support continued and effective participation in the ERF with respect to audit obligations.

ERF ground truthing, reporting and auditing

This document seeks to answer some of the most commonly asked questions about the Clean Energy Regulator’s expectations of documentasset:ERF ground-truthing, reporting and auditing during COVID-19 restrictions

Renewable Energy Target

Liable Entities

Please read Important information regarding Quarter 1 STC surrender obligations for information on options for small-scale technology (STC) Quarterly surrender.

Power stations

Power station accreditation

Accreditation applications continue to be processed within six weeks from the date we receive all necessary information. The REC Registry facilitates the submission of complete applications and we encourage you to submit the application once you have all supporting evidence available.

Large-scale generation certificates (LGCs)

LGC processing times remain at 28 days from the provision of all required supporting evidence. As previously communicated, from today a new feature is available in the REC Registry to help facilitate the bulk creation of LGCs. This means one LGC claim can be submitted for multiple power stations, for multiple months. This should make it easier for you to claim your LGCs, saving you time and facilitate faster access to your LGCs.

Registered agents

Processing times

Our intention is to keep processes running that are needed to do your business. Process times for small-scale technology certificates (STC) applications continue to be 24 hours for applications using solar panel validation (SPV) (subject to meeting all scheme requirements), and 4-6 weeks for all other applications. To speed up our processing times, compliance paperwork can now be submitted directly through the REC Registry and information on additional or replacement systems needs to be included in applications.

Electronic signatures

To help reduce impacts of COVID-19, please encourage home owners to use electronic signatures on STC assignment forms. The use of apps operating in the SPV Initiative will not only reduce STC application processing timeframes (subject to meeting all scheme requirements) but may also assist solar businesses implementing no-contact practices and reduce time by replacing paper-based processes with digital tools.

National Greenhouse and Energy Reporting (NGER)

We may already have been in touch with you in relation to your 2018-19 NGER reports and/or upcoming audits. While reporters are still required to meet their obligations under the NGER legislation, we understand that the present circumstances may be making this difficult. If you are having trouble meeting your NGER obligations we encourage you to contact us to discuss your circumstances.

Safeguard mechanism

Safeguard entities seeking to meet upcoming deadlines for baseline applications are encouraged to contact us if you experiencing difficulty completing the application due to business disruption.

Registered Greenhouse and Energy Auditors

Please read documentasset:Conduct of audits during COVID-19 restrictions for advice to Registered Greenhouse and Energy Auditors conducting audits under the schemes we administer.

More information

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