The Clean Energy Regulator (the agency) uses social media as a communication tool to provide information to stakeholders, the general public and the media about the work that we do.

Before you engage with us through our social media channels, we encourage you to read our social media guidelines, set out on this page.

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What you can expect from us

• We will NEVER ask you for personal or commercial information through social media.
• We will only seek personal or commercial information through our client portal, over the phone or from an official email account.
• If you ask us a question through our social media channels, we will endeavour to respond to you within 1-2 business days. It may take us longer to respond if the matter is more complex, or a query is posted late in the day.
• We monitor our social media accounts during business hours (Canberra, Australia time) Monday to Friday.
• The posts we make on social media sites are official and on behalf of the agency.

What we expect from you – social media policy

By interacting with our social media accounts, you are agreeing to comply with these terms of use as well as the terms and conditions of the applicable social media platform.

We do not endorse or support the comments, opinions or statements posted by other users on our social media account pages. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not represent the views of the Clean Energy Regulator or the Australian Government.

Links to external websites, social media profiles, videos or images do not constitute or imply endorsement of that website, service, person or thing by the agency. We are not responsible for the information contained within, or accuracy of, external sites and are not liable for any loss or inconvenience arising from their use or access.

As a user of our social media sites, you may express your views, comments, ideas, insights, and criticisms about the agency. When using our social media channels, we expect that you:

We reserve the right to immediately remove any material we consider to be in breach of our policy or take such other steps in relation to that material as we deem appropriate including referring the matter to law enforcement, without notice to the author of that material or to any person who has engaged with that material. We also reserve the right to block users who breach this policy.

Please ensure you use social media responsibly.

How we manage and moderate content

We reserve the right to:

• ignore, hide, or delete comments or posts
• block users.

If you think we have made a mistake, please contact us.

Following and sharing

From time to time, we may choose to republish (e.g., 'retweet', 'share' or reference) social media content (e.g., tweets, events, posts) that contain information or otherwise link to material related to the work that we do. A 'retweet' or 'share' by the Clean Energy Regulator does not constitute an endorsement.

We may choose to 'follow' (or 'like') organisations or individuals involved with, or actively discussing, relevant issues to our schemes. Individuals and organisations choosing to follow us may be followed in return. You may request that we stop following you by emailing our media team.

You are reminded that social media platforms are public spaces on the Internet where many interactions are publicly viewable and searchable over time.

Third-party information

Third-party sites or profiles linked from our social media accounts are not controlled, maintained or endorsed by us (with the exception of the Clean Energy Regulator website). We reserve the right to delete any content posted by a third-party on our channels. To the extent permitted by law, we are not responsible or liable for any content posted on or uploaded to our social media sites by a user or any content on third-party sites.

Intellectual property

By submitting a contribution on or to one of our social media accounts, you accept full responsibility for ensuring that in making your contribution, your intellectual property rights are not lost or diminished.

We do not warrant that any material or information you contribute will be protected against loss, misuse or alteration by third parties. In particular, we do not warrant that you will not suffer loss or diminution of any intellectual property rights you currently own or may be able to obtain in relation to any material or information that you contribute.

If your contribution includes material in which the copyright is owned by another person or entity, you warrant that you have obtained all necessary permissions, authorisations, licences and consents required for the use of such materials and have made arrangements for the payment of any royalties or other fees payable in respect of the use of such material.

You agree to indemnify the agency against any loss, liability, claim, demand, damage or expense (including legal fees) asserted by any third-party (including yourself) arising out of a breach of the warranty referred to above or of these Terms of Use.

You grant us a royalty-free and irrevocable licence to do any act comprised in the copyright (including reproducing, publishing, performing or communicating to the public) in relation to the stories, material or information you contribute.

Disclaimer

The information provided through our social media accounts is presented by us for the purpose of disseminating information for the benefit of our clients, stakeholders and the public. However, we do not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via these accounts.

The Clean Energy Regulator and the Commonwealth of Australia will not be liable for any loss or damage from any cause (including negligence) whether arising directly, incidentally or as consequential loss, out of or in connection with, any use of or interaction with the Clean Energy Regulator’s social media accounts, for any purpose.

We may change this policy at any time.

Privacy

We are subject to the obligations imposed by the Australian Privacy Principles in the Privacy Act 1988 and will collect, hold, use or disclose your personal information in accordance with those Principles.

Our Privacy Policy outlines information on the collection of personal information, how an individual may access and correct any personal information, how to make a complaint about a breach of the Australian Privacy Principles and how any complaint will be dealt with.

By providing your personal information, including any sensitive information, to our social media accounts, you provide consent for us to collect and use your personal information for any lawful purpose, including for the purposes of displaying content, administering its social media accounts and/or addressing any comments made.

We will not disclose your personal information to any third-party, except to the extent that you choose to allow your information to be publicly displayed on our social media accounts. We are not responsible for the privacy practices of third parties who may access information you choose to allow to be displayed.

Contact us

If you have any questions relating to our social media guidelines, or our social media accounts please email the contact centre.

Journalists seeking an official response or statement from the Clean Energy Regulator should visit our Media Centre or email our media team.