For definitions of key terms, see Table of definitions. For details of the legislation that governs the agency, see The legislation.
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The Clean Energy Regulator is an independent statutory authority established by the
Clean Energy Regulator Act 2011. The agency administers schemes for measuring, managing, reducing or offsetting Australia's carbon emissions.
To be able to do its job the agency needs to collect, use and disclose personal information about its clients and staff. It does so in a way that ensures compliance with the
Privacy Act 1988 (Cth), the
Privacy Code (the Code) and the
Australian Privacy Principles (APPs).
Personal information is any information, or an opinion, about an individual, or reasonably identifiable individual, whether the information is true or not, and whether the information or opinion is recorded in a material form or not.
We only collect, use, store or disclose personal information for purposes directly related to our statutory functions and activities, including:
The most common types of personal information we handle are:
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Refer to Table of definitions for a more detailed definition of 'sensitive information'.
The term 'sensitive information' refers to particular kinds of personal information. We collect sensitive information about our clients and our staff, such as:
We collect personal information directly from the individual(s) to whom the personal information relates and/or their authorised representative (an agent). We also collect personal information from various third parties, including other government agencies. We collect personal information only by lawful and fair means.
We collect personal information in a number ways including:
We may collect personal information from third parties in the following circumstances:
The agency notifies stakeholders (clients and staff) at or before the time we collect personal information. We usually do through a notice (also known as a 'Privacy Notice' or an 'APP Notice'). See Sample privacy notice for an example of the agency's privacy notice.
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We primarily collect and use personal information to:
We may use personal information for other purposes. Before doing so we will ensure that the individual has consented to the use of the information, unless:
From time to time, we receive personal information that we have not requested. This is known as 'unsolicited personal information'.
If we receive unsolicited personal information we will take reasonable steps to destroy or de-identify the information as soon as practicable, unless it is contained in a Commonwealth record, as defined in the
Archives Act 1983 or it is unlawful or unreasonable to do so.
You can deal with us anonymously, however, there are exceptions, for example:
What amounts to ‘impracticable’ will depend on the circumstances. For example, where a person applies under the schemes that the agency administers, we may not be able to pay the appropriate benefit without knowing their identity.
The agency takes such steps as are reasonable to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information that is contained in electronic form or hard copy is secured in accordance with our information handling practices. These practices include access restrictions, auditing and managing the storage of information in general, and personal information specifically.
Access to information is audited to ensure only staff with a need to know have actually been accessing relevant information. Lastly, storage of electronic information is subject to additional processes to prevent loss and to ensure retention for the required periods. This includes:
The agency is required to publish information, including some personal information. This information is available to the general public.
We may also disclose personal information to other entities. For example:
The agency is bound by the secrecy provisions in Part 3 of the
Clean Energy Regulator Act 2011 (Clean Energy Regulator Act). Part 3 of the Clean Energy Regulator Act prohibits the disclosure and use of information that was obtained by a person in the person’s capacity as an official of the agency and relates to the affairs of a person other than an official of the Regulator. This prohibition does not apply where:
For information held by the agency and collected before 2 April 2012 under either the
National Greenhouse Energy and Reporting Act 2007 or the
Renewable Energy (Electricity) Act 2000, the agency is bound by the preserved secrecy provision of those Acts.
We may disclose personal information to third parties who are not located in Australia or an external territory. We usually take such reasonable steps as are necessary in the circumstances to ensure that the overseas recipients of personal information do not breach the APPs.
The agency is obliged to take reasonable steps to handle personal information in accordance with the APPs. This includes protecting personal information from misuse, unauthorised access, modification or unintentional disclosure.
However, if a data breach occurs, there are steps staff must quickly take to identify, contain and report the incident.
We will provide timely advice to affected parties to ensure they are able to manage any loss
– financial or otherwise
– that could result from the breach.
An individual (or an authorised representative, such as a lawyer or person exercising a power of attorney) may request access to their personal information by contacting the agency's Privacy Contact Officer (see below for Privacy Contact Officer details). The request does not have to be made in writing or by using a designated form. We aim to give access to your personal information within 30 days of receiving the request and in the manner requested (if it is reasonable and practicable to provide it that way).
We will need to verify the person's identity (or that of another person authorised to make the request) before providing access. We will not charge for making the request or for giving access to the personal information.
Even if an individual does not ask us to correct personal information, we are required to take such steps (if any) as are reasonable in the circumstances to correct personal information if we are satisfied that, having regard to the purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Complaints about the treatment of personal information (including a possible breach of privacy) must be made in writing (a letter or email), addressed to the Privacy Contact Officer (see below). We will treat complaints confidentially. We will respond within a reasonable time after receipt of the complaint (usually 30 days).
Includes any consent given by an individual and may be express consent or implied consent. There are four key elements to consent:
the individual must be adequately informed of what they are consenting to before giving consent
it must be provided voluntarily
it must be current and specific
the individual must have the capacity to understand and communicate their consent.
Consent may be given orally or in writing.
Means a record that is the property of the Commonwealth or a Commonwealth institution, or a record that is deemed to be a Commonwealth record under the
Archives Act 1983.
Handling personal information
Means dealing with personal information in any way, including managing, collecting, holding, using or disclosing personal information.
We collect personal information only if we collect it for inclusion in a Commonwealth record or generally available publication (that is a magazine, book, article, newspaper, guidance or other publication available to members of the public).
A release from our effective control is generally a disclosure, irrespective of our reason for releasing the information. It includes proactive release, release in response to a specific request and accidental release.
We hold personal information if we have possession or control of a record that contains the personal information.
We use personal information when we handle and manage that information within the agency's effective control. We also use personal information for the purposes of administering legislative schemes.
Means any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not
whether the information or opinion is recorded in a material form or not.
Privacy Act 1988 (Cth)
racial or ethnic origin
membership of a political association
religious beliefs or affiliations
membership of a professional or trade association
membership of a trade union
sexual orientation or practices
that is also personal information, or:
health information about an individual
genetic information about an individual, that is not otherwise health information
biometric information that is to be used for the purpose of automated biometric verification or biometric identification
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The agency is governed by the following legislation (Acts, regulations and Rules):
As an Australian Government Agency, the agency must also comply with several other Acts, regulations and other legislation, including:
Preferred wording for the agency’s privacy notice, to be included in all forms and in the Client Portal as follows:
(To be adapted and optimised for electronic and hard copy channels, including definition for ‘personal information’ linked to that provided by the
The Clean Energy Regulator is a Government body responsible for accelerating carbon abatement for Australia through the administration of the National Greenhouse and Energy Reporting scheme, Renewable Energy Target and the Emissions Reduction Fund. You can contact us through the channels below.
Personal information collected in relation to this application will be used for the purpose of assessing the application, auditing compliance, enforcement of relevant laws and regulations and for related purposes. The collection of personal information is authorised by the
Clean Energy Regulator Act 2011 and other relevant Act(s).
We cannot process your application if we do not collect relevant personal information.
We do not give personal information about an individual to other Government agencies, private sector organisations or anyone else unless one of the following applies:
We may disclose personal information to third parties who are not located in Australia. We will take reasonable steps to ensure that the overseas recipients of personal information do not breach relating to personal information.
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The Clean Energy Regulator is a Government body responsible for accelerating carbon abatement for Australia.