Secure enduring regulatory infrastructure

Objective: Secure and enduring regulatory infrastructure

Our agency’s processes, systems and infrastructure must be reliable and resilient, and able to respond flexibly to policy and/or operational changes. They must also be supported by capable, expert and adaptable people to ensure our agency can respond quickly to new policy demands, technological changes and participant expectations.

Planning priority 5: Driving innovation and agility in our people, systems and processes.

Key activities: Change

Position our agency in a dynamic public service, and successfully engage with changing policy and workforce expectations for future work.
Reduce time to process applications for registering new ERF projects and issuing ACCUs.
Modernise our agency’s systems and technology to be adaptable to the changing policy landscape, support more efficient participant transactions, and be more resilient to emerging cyber threats.
Consolidate and standardise our systems, information, and data on a modern information and communication technology (ICT) platform that enables long-term adaptability and innovative approaches to streamline our schemes and services.

Key activities: Maintain

Maintain staff capacity along with an ability to draw in external specialist resources and provide efficient and effective client service to deal with non-compliance.
Safeguard our data, information and systems so our agency continues to be reliable, trusted and efficient in supporting key business objectives and compliance of scheme participants.

Key Performance Indicators


Key Performance Indicators (KPIs)	Target (2021–25)
Availability of online systems.^	99.5 per cent
Methodology: Measured through availability statistics of the agency’s online systems, excluding planned outages.
Cyber awareness and training is delivered to staff (IT security induction); Phriendly phishing training.~	100 per cent
Methodology: The number of agency staff trained in IT security induction and Phriendly phishing training against the total number of staff required to be trained. This will include any new staff required to complete the training during the reporting year.
System and administration practices are compliant with the government’s Essential 8 strategies.*	92 per cent
Methodology: Measure of the agency’s cyber security maturity through the whole-of-government Essential 8 strategies.
Azure Cloud services are protected and secure.*	100 per cent
Methodology: Measure of the agency’s rating of the Azure Cloud in terms of security and health.
Level of employee engagement score as measured through the annual APS Employee Census.*	Above or in line with medium sized APS agencies
Methodology: Result from the annual APS Employee Census on our agency’s Engagement Score. The Engagement Score measures the emotional connection and commitment employees have to working for the agency. The result is derived from a set of questions in the APS Employee Census related to employee engagement.
Flexibility and adaptability in our staff to meet current and future requirements.*	Qualitative analysis
Methodology: We continue to invest in our people and develop our workforce to ensure we have the right mix of capabilities and aptitudes to meet current and future requirements. Our performance against this KPI would be demonstrated through the use of a case study where appropriate.