Efficient and effective administration

Objective: Efficient and effective administration

Our agency administers our schemes in an efficient and effective way to encourage participation and compliance, reduce costs and meet the objectives of the legislation to accelerate carbon abatement.

Planning priority 3: Ensuring that our business processes and systems are applying a risk-based and data-driven approach, reducing participant burden and delivering operational efficiency and effectiveness.

Key activities: Change

Improve the client portal and other information technology entry points to improve the user experience and information exchange, and reduce transaction costs for scheme participants.
Significantly enhance geospatial tools and capability for faster and more accurate assessment of claims for Australian carbon credit unit (ACCUs) and renewable energy certificates.
Develop new ERF methods within 12 months unless there is an intractable scientific or technical problem.

Key activities: Maintain

Encourage and facilitate staff to be active in scanning the environment, and identifying and mitigating risk as part of their day-to-day work.
Establish systems and processes to support effective knowledge management so staff can maintain capacity and avoid reinventing the wheel.
Use data and evidence to identify anomalies or inefficiencies in how agency schemes are operating, frame emerging risks and develop streamlining solutions.

Key Performance Indicators


Key Performance Indicators (KPIs)	Target (2021–25)
Proportion of applications processed within statutory or agreed timeframes.^	99.5 per cent
Methodology: Across schemes, the number of applications processed within statutory or agreed timeframes against the total number of applications processed. Where statutory timeframes do not exist, we apply internal processing timeframes. Where there are application queries - the clock stops on the statutory or agreed processing timeframes.
Level of participant satisfaction with agency processes and systems.*	80 per cent
Methodology: Results from the agency’s annual participant survey indicating satisfaction with agency processes and systems. The result is derived from a set of questions in the survey related to agency processes and systems.
Strategies and investment in our people enables us to be efficient and effective.~	Active Development Plan: 80 per cent (Multi-year target)
Methodology: Number of staff with Active Development Plans against the total number of staff who are required to have an Active Development Plan. The result is based on the formal capture of these plans through the agency’s dedicated learning and development system ‘LearnHub’.
Number of Australian carbon credit units issued.*	16.0 million (estimate)
Methodology: The total number of ACCUs issued in the reporting year.
Proportion of contracted carbon abatement delivered.*	90 per cent#
Methodology: For the ERF, the sum of deliveries made to fixed delivery contracts against the schedule for fixed delivery contracts including early deliveries. This reflects the portion of the portfolio associated with fixed delivery and excludes optional delivery contracts.
Development of new methods for the ERF.^	Methods are to be developed within 12 months
Methodology: For the ERF, the number of new methods finalised within 12 months against the total number of new methods finalised.
Method tracker document on website and updated quarterly.^	100 per cent
Methodology: Assessed using updates to method tracker document on the agency website, on a quarterly basis during the reporting year.
Level of participant satisfaction with method development process.*	80 per cent
Methodology: Results from the agency’s annual participant survey indicating satisfaction with the ERF method development process. The result is derived from a set of questions in the survey related to the agency’s method development process.
Number of renewable energy certificates (LGCs and STCs) validated.*	LGCs: 39.5 million (estimate) STCs: 49.4 million** (estimate)
Methodology: The total number of renewable energy certificates (LGCs and STCs) validated in the reporting year.
Our actions are proportionate to the regulatory risk being managed.*	Qualitative analysis
Methodology: As a regulator, we use a risk-based and data driven approach to manage our regulatory risks appropriately. Our performance against this KPI would be demonstrated through the use of a case study where appropriate.

^* Effectiveness KPI ^Efficiency KPI ~Output KPI
# This refers to fixed delivery contracts.
** Solar photovoltaic (PV) is a consumer product and installations can materially change over a year.