Proportion of applications processed within statutory or
agreed timeframes.^
| 99.5 per cent |
Methodology: Across schemes, the number of applications processed within statutory or agreed
timeframes against the total number of applications processed. Where statutory timeframes do not
exist, we apply internal processing timeframes. Where there are application queries - the clock stops on
the statutory or agreed processing timeframes.
|
Level of participant satisfaction with agency processes and systems.* | 80 per cent |
Methodology: Results from the agency’s annual participant survey indicating satisfaction with agency
processes and systems. The result is derived from a set of questions in the survey related to agency
processes and systems.
|
Strategies and investment in our people enables us to be efficient and
effective.~
| Active Development Plan:
80 per cent
(Multi-year target)
|
Methodology: Number of staff with Active Development Plans against the total number of staff who are
required to have an Active Development Plan. The result is based on the formal capture of these plans
through the agency’s dedicated learning and development system ‘LearnHub’.
|
Number of Australian carbon credit units issued.* | 16.0 million (estimate) |
Methodology: The total number of ACCUs issued in the reporting year. |
Proportion of contracted carbon abatement delivered.* | 90 per cent# |
Methodology: For the ERF, the sum of deliveries made to fixed delivery contracts against the schedule
for fixed delivery contracts including early deliveries. This reflects the portion of the portfolio associated
with fixed delivery and excludes optional delivery contracts.
|
Development of new methods for the ERF.^ | Methods are to be developed within 12 months |
Methodology: For the ERF, the number of new methods finalised within 12 months against the total
number of new methods finalised.
|
Method tracker document on website and updated quarterly.^ | 100 per cent |
Methodology: Assessed using updates to method tracker document on the agency website, on a
quarterly basis during the reporting year.
|
Level of participant satisfaction with method development process.* | 80 per cent |
Methodology: Results from the agency’s annual participant survey indicating satisfaction with the ERF
method development process. The result is derived from a set of questions in the survey related to the
agency’s method development process.
|
Number of renewable energy certificates (LGCs and STCs) validated.* | LGCs: 39.5 million (estimate) STCs: 49.4 million** (estimate) |
Methodology: The total number of renewable energy certificates (LGCs and STCs) validated in the
reporting year.
|
Our actions are proportionate to the regulatory risk being managed.* | Qualitative analysis |
Methodology: As a regulator, we use a risk-based and data driven approach to manage our regulatory
risks appropriately. Our performance against this KPI would be demonstrated through the use of a case
study where appropriate.
|