OBJECTIVE: SECURE AND ENDURING REGULATORY INFRASTRUCTURE
Our agency’s processes, systems and infrastructure must be reliable and resilient, and able to respond
flexibly to policy and/or operational changes. They must also be supported by capable, expert and
adaptable people to ensure our agency can respond quickly to new policy demands, technological
changes and participant expectations.
Priorities and key activities
Planning Priority 5: Driving innovation and agility in our people, systems and processes.
Key activities: Change
- Position our agency in a dynamic public service, and successfully engage with changing policy and workforce
expectations for future work.
- Delivery of new methods and method reviews identified as priorities by the Minister by the end of 2021 calendar year.
- Engagement of industry in co-design of methods.
- Enhanced transparency and accountability for method development process.
- Modernise our agency’s systems and technology to be adaptable to the changing policy landscape, support more
efficient participant transactions, and be more resilient to emerging cyber-threats.
Key activities: Maintain
- Maintain staff capacity along with an ability to draw in external specialist resources and provide efficient and effective
client service to deal with non-compliance.
- Safeguard our data, information and systems so our agency continues to be reliable, trusted and efficient in
supporting key business objectives and compliance of scheme participants.
- Consolidate and standardise our infrastructure and streamline our scheme services.
Key Performance Indicators
| Performance measures | TARGET |
|---|
| Flexibility and adaptability in our staff to meet current and future requirements. | Qualitative |
| Development of new methods for the Emissions Reduction Fund. | Methods are to be developed within 12 months |
| Level of participant satisfaction with method development process. | 80 per cent |
| Method tracker document on website and updated quarterly. | 100 per cent |
| Availability of online systems. | 99.5 per cent |
| Cyber awareness and training is delivered to staff (IT Security induction; Phriendly phishing
training). | 100 per cent |
| System and administration practices are compliant with the Government's
Essential 8 strategies. | Maturity score: 23/24 |
| Azure Cloud services are protected and secure. | Maturity score: 24/24 |
| Enhancements to agency systems and technology. | Qualitative |
| Flexibility and adaptability in our staff to meet current and future requirements. | Qualitative |