The Clean Energy Regulator conducts annual client surveys to build understanding of client perceptions about overall agency performance, staff performance, regulatory burden and preferred communication channels.
Specific client comments included:
'I think the staff do very well with assisting me with understanding requirements in the complex and changing regulatory environment.'
'Wish all compliance organisations were as clear and effective.'
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The Clean Energy Regulator is a Government body responsible for accelerating carbon abatement for Australia.