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Online registries and systems

As part of providing secure and enduring infrastructure, we maintain a range of online systems that support the administration of our schemes, including the:

  • Australian National Registry of Emissions Units (ANREU)
  • Emissions and Energy Reporting System (EERS)
  • Renewable Energy Certificate Registry (REC Registry)
  • Client Portal, and
  • our website.

In 2017–18 these systems collectively had an average availability of 99.5 per cent, compared with 98.7 per cent in 2016–17.

Australian National Registry of Emissions Units

The Australian National Registry of Emissions Units (ANREU) is the online system for tracking and trading Australian carbon credit units. It enables the carbon market to operate.

The ANREU was originally designed to meet one of Australia’s commitments under the Kyoto Protocol. The Kyoto Protocol requires each country with an emission reduction target to establish a national registry to ensure the accurate accounting of the issuance, holding, transfer, acquisition, cancellation, retirement and carry-over of eligible Kyoto units.

The ANREU operates in accordance with the United Nations Framework Convention on Climate Change (UNFCCC) requirements and data exchange standards and has been subject to annual independent expert assessments in line with UNFCCC rules.

It meets the technical and security standards required of all national registries under the Kyoto Protocol, complying with the international emissions unit trading framework. It links with the international carbon market through the International Transaction Log, which is managed by the UNFCCC Secretariat.

Certain information about the ANREU is publicly available on our website, including account holder details, type of account and current holdings of eligible Kyoto Protocol emission units for each authorised account. Personal information of ANREU account holders is confidential and not published.

At 30 June 2018, the ANREU had 1859 accounts set up for organisations and individuals and 1339 users associated with those accounts.

During 2017–18 the ANREU was available for public access 99.5 per cent of the time (including scheduled maintenance), compared with 98.1 per cent in 2016–17.

Emissions and Energy Reporting System

Our clients participating in the National Greenhouse and Energy Reporting scheme prepare and submit their reports using the Emissions and Energy Reporting System. We have designed this system to minimise the administrative burden for reporting, while maintaining the integrity of the data. We release a new version each year to align with new legislative requirements and improve its usability based on client feedback.

In 2017–18 this reporting system was available for client use 99.6 per cent of the time, compared with 98.3 per cent in 2016–17.

Renewable Energy Certificate Registry

We provide the Renewable Energy Certificate Registry (REC Registry) as the secure online system for all Renewable Energy Target transactions. The REC Registry enables the market to operate—supporting both supply and demand by providing secure, convenient, user-friendly and efficient processes to create, register, sell, trade and surrender certificates.

We are enhancing the REC Registry to include a new self-service capability for creating large-scale generation certificates, consolidating log-ins and data so clients can ‘tell us once’, and automating existing manual processes.

In 2017–18 the REC Registry was available to clients 99.6 per cent of the time, included scheduled maintenance, compared with 99.9 per cent in 2016–17.

Client Portal

The Client Portal is a secure entry point where our clients can access online forms, systems and other information.

We are progressively moving paper forms online and automating workflow to make it easier for clients to submit required information through the Client Portal. Examples include Emissions Reduction Fund project application, auction and reporting forms, as well as the National Greenhouse and Energy Reporting scheme registration form.

In 2017–18 the Client Portal was available to clients 99.6 per cent of the time, compared with 98.4 per cent in 2016–17.

Our website

Our website is the front door to information for our clients and others interested in the schemes we administer. As well as information on all our schemes, our website has details about our systems, registers of scheme data, corporate information, and reporting and compliance requirements. There is also a media centre and news and update feeds for each high-level area of our website.

Our website attracts regular and consistent use throughout the year with spikes before or during major scheme milestones.

Our website has approximately 1260 pages, containing over 1330 documents. During 2017–18 we made more than 1700 page and document updates, and hundreds of data register updates.

Users accessed our website 461,297 times and viewed pages 1,388,014 times during the year.

We launched two new interactive tools on our website during 2017–18:

  • The Emissions Reduction Fund questionnaire is helping users understand if they are eligible to participate in the Emissions Reduction Fund. This questionnaire was used 972 times during the year. Based on their answers to the questions, 413 users were advised that they were not eligible to participate in the scheme—saving them the frustration and time of starting an application process to then find they are not eligible, and saving us the administrative costs of dealing with ineligible applications.
  • The Emissions Reduction Fund contract delivery schedule calculator is helping users understand the timing for reporting and delivering ACCUs against contracts. There were usage spikes in the lead up to auctions, as the tool helped users understand how best to configure contracts. We also used this tool within our agency to analyse bulk lists of potential contracts to reduce our administrative overhead in assessing proposed contract timelines.

In 2017–18 our website was available to clients 99.6 per cent of the time, compared with 99 per cent in 2016–17.

Looking forward

In improving our systems, we will design and implement system changes in line with the Digital Transformation Agency’s Digital Service Standard. We will continue to regularly engage with clients about system enhancements and actively seek feedback on their satisfaction with our registries, so that enhancements are in line with client expectations and we continue to support them to participate in our schemes.

See the Feature in Purchasing and procurement for details of how we are mapping our business systems into the future.

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