Help

The Clean Energy Regulator is committed to providing accessible and efficient access to its information.

This website has been developed in line with Web Content Accessibility Guidelines.

Accessibility statement

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If you are having technical difficulties please Contact us. 

Available formats

Information has been made available in common and varying formats to function across devices and operating systems. Many publications, forms and calculators have been made available as:
  • Web pages (HTML)

  • Portable Document Format (PDF)

  • Microsoft Word (DOC), and

  • Microsoft Excel (XLS) formats.

Printing pages

This website has an inbuilt print function that prepares information on our web pages, removing navigation and other elements, to improve the presentation of this material for printing.

To print a page, select the print icon located at the top of the website:

 

Portable Document Format (PDF)

Some lengthy publications and other documents are solely available on this website as a PDF and cannot be accessed as web pages.

A PDF viewer such as Adobe Acrobat Reader is required to access downloaded PDFs on your device. To obtain and install a generic PDF viewer, visit a favourite and trustworthy download site.

For more information and to download a copy of Adobe Acrobat Reader, visit www.adobe.com. 

Problems viewing or printing PDFs

The following information may help you if you are experiencing problems with viewing or printing PDF documents:

  •  If a PDF document does not display, use the Refresh or Reload button located in your web browser's toolbar.

  • If it still is not displaying use the Back button in your web browser's toolbar. Once the page has finished loading, try the link to the PDF again.

  • If the text in the PDF is too small to read you can zoom in on the page using the Zoom tool located in the toolbar.

  • If you receive the message 'The page cannot be found' or 'Error 404' the document may have been moved or deleted. Please provide this feedback via the Contact us page.

Video

Clean Energy Regulator videos are hosted on the YouTube service.

This website provides example images of its videos which then link to the corresponding YouTube clip.

If you experience difficulties with this service, you can provide feedback to YouTube directly.

Browsers

This website has been developed with commonly used browser versions in mind, namely:
  • Internet Explorer version 6

  • Internet Explorer version 7 and above

  • Firefox version 3.6 and above

  • Chrome version 12 and above, and

  • Safari version 4 and above.

We recommend that you upgrade to the current version of your chosen browser to take advantage of the latest security and features.

JavaScript

JavaScript is a web programming language that is used in some places on the site, such as our dropdown menus and advanced features. If you want to use these features, your browser preferences should be set to have JavaScript enabled.

Screen resolution

Our website has been designed to display correctly on screen resolutions with a minimum width of 1024 pixels. If your screen size is less than this you will need to use your browser’s zoom controls to zoom the page out to a smaller size. The maximum width this website accommodates is 1920 pixels.

Text size

This website enables you to increase or decrease text sizes on its web pages. Locate the magnifying glass icons at the top of the website:



 

‘+’ increases and ‘-’ decreases the size of web page text.

How to contact us

If you have any difficulties using this site, provide feedback on intended pages by using the ‘Was this page useful?’ button, located at the end of each page.



Alternatively, via Contact us.

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