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What to do if you have concerns about your solar installation

30 September 2016
RET ​​​

If you have any concerns about the solar panels that have been installed at your property or business, below are relevant contact details that may assist you.

EnquiryResponsible partyContact details
If you have concerns with your installationContact the solar retailer you purchased the panels from.You should find this information on the invoice or contract you received at the time of installation.
Find an accredited installer to check the safety of the panelsClean Energy CouncilClean Energy Council website - Find an installer
Your consumer rightsAustralian Competition and Consumer CommissionAustralian Competition and Consumer Commission website - Consumer guarantees
Lodge a complaint about the retailerRelevant Fair Trading office (sometimes called 'Consumer Affairs') in your state or territory.
  • ACT: Office of Regulatory Services, 02 6207 3000
  • NSW: Fair Trading, 13 32 20
  • NT: Consumer Affairs, 1800 019 319
  • Qld: Office of Fair Trading, 13 74 68
  • SA: Consumer and Business Services, 131 882
  • Tas: Consumer Affairs and Fair Trading, 1300 654 499
  • Vic: Consumer Affairs, 1300 558 181
  • WA: Consumer Protection: 1300 304 054
If you have a question about breaches of the Accreditation Code of Conduct as well as Australian Standards for solar installationsClean Energy CouncilClean Energy Council website - Dispute form

Safety

We remind householders that solar panels are electrical products and should only be inspected by a licenced electrician, preferably accredited by the Clean Energy Council.

Fraud under the Small-scale Renewable Energy Scheme

It is illegal in Australia to mislead consumers on the origin, performance, condition and quality of solar panels. Solar panel retailers who source and sell unapproved solar panels may be subject to investigation by the relevant regulator or law enforcement agencies.

Participants in the Renewable Energy Target who wilfully commit an act of fraud or non-compliance, such as the creation of certificates based on the installation of unapproved panels, will be subject to enforcement action by the Clean Energy Regulator, which may lead to criminal charges.

The Clean Energy Regulator takes all reports of fraud and non-compliance seriously and considers the actions necessary to ensure the integrity of the market. We are working with other government agencies and industry associations to continue investigating this issue.

If you suspect fraud or non-compliance in the renewable energy industry contact fraud@cleanenergyregulator.gov.au​ or phone 1300 553 542.

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