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Frequently asked questions

15 September 2015

My personal information has changed, what do I do?

For security reasons you are unable to update your personal details in the ANREU. If you need to change your details in the ANREU you will need to complete a form to vary an authorised representative for an ANREU account.

Our company's name has changed—what do we need to do to meet our obligations under the ANREU Act?

If only the company name has changed and all other details are the same, a certified copy of the ASIC Change of Registration on Change of Name Certificate should be mailed with a request to have the company name changed in ANREU.

Please note that a person who is a registered holder of an ANREU account must notify the Clean Energy Regulator of any changes within 28 business days of changes taking place.

What reports are available and how can I access them?

The Kyoto Protocol requires Australia to maintain a list of entities authorised by the Government to participate in international emissions trading and to make that list available through ANREU. Australia is also required to make certain information publicly available, and to provide a publicly accessible user interface through the internet that allows people to query and view the information. All reports available can be found on the ANREU public reports page.

Can you provide contact details or other information about the authorised representatives of accounts?

Personal information of account representatives, including their identification numbers, names, addresses, and email and phone and fax numbers, is confidential and is not published, in accordance with ANREU Regulations.

How do I close my account?

All units must be transferred from an account before an account can be closed. A request to close an account can be submitted to the system administrator on 1300 553 542, or via email registry-contact@cleanenergyregulator.gov.au

How do I complete transactions using an ANREU account?

For step by step instructions on how to use an ANREU account please refer to the Management of Emissions Units User Guide, available under ANREU guidance.

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