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Single sign-on is coming

04 November 2019

The Clean Energy Regulator has listened to your feedback, and is introducing single sign-on for all its business systems.

From Monday, 18 November 2019, you will be able to access your Client Portal, Australian National Registry of Emissions Units (ANREU), Emissions and Energy Reporting System (EERS) and Inspection Portal accounts using a single set of credentials (your email address and password).

Users of the REC Registry will be added to single sign-on during 2020.

What is single sign on?

Single sign on allows you to sign into the Clean Energy Regulator's systems using your email address instead of the different user names and IDs that you have previously used.

This means less user names and passwords for you to remember, and allows the Clean Energy Regulator to better protect your information and access to your accounts.

What systems are affected in November 2019?

The following systems are affected:

The REC Registry will not be affected at this time.

What does this mean for you?

From Monday 18 November 2019, you will need to sign-in to the above systems (excluding REC Registry) using your email address instead of your CER ID.

Your old password will no longer be recognised. The first thing you need to do is reset your password by selecting the 'reset your password' link from the 'Sign-in' page.

You must have a unique email address associated with each of your sign-in account(s)

If the email address currently associated with your Clean Energy Regulator system account is also used for the accounts of another individual, neither of you will be able to access your accounts from Monday, 18 November 2019. Examples of shared email addresses include:

  • Family members who have separate accounts for Clean Energy Regulator systems, but have supplied a shared email address (eg Mr and Ms Smith each have a Client Portal account, but both accounts use the same email address, MMSmith@email.com), or
  • Multiple employees of a company are authorised representatives for their organisation's ANREU account. Each of the individual user accounts are associated with the same generic email address (eg admin@company.com).

How you can prepare

If you know that the email address you use for your account is the same as the email address used for another person's account, you should ensure that the Clean Energy Regulator has a unique email address for each account before 5 pm Friday, 15 November 2019, to avoid having your access blocked.

Depending on the system your account is with, you can either:

  • For Client Portal accounts (this includes all EERS users): provide a unique email address by going to the 'My details' tab, and updating your email address.
  • For ANREU accounts: send an email to registry-contact@cleanenergyregulator.gov.au setting out your name, ANREU account number, user ID and your new email address.
  • For Inspections Portal accounts you should send an email to CER-RET-Inspections@cleanenergyregulator.gov.au setting out your name, Inspections Portal account number and your new email address.
  • If you do not provide a unique email address before 5 pm Friday, 15 November 2019, you will not be able to access your accounts until you have contacted the Clean Energy Regulator via email or phone.

Note: single sign-on will prevent different individuals from using the same email address as their sign-on details. It does not prevent you from having access to multiple systems (for example, having an ANREU and Client Portal account), or from having access to multiple organisations (for example you may have access to EERS accounts for 10 different companies that you are a consultant for).

For assistance please phone the Clean Energy Regulator on 1300 553 542.


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