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23 August 2016

​The agency uses social media as a communication tool to provide information to our stakeholders, clients and media about the work that we do.

Before you engage with us through our social media channels, we encourage you to read our social media guidelines.

Connect with us

Twitter

The Clean Energy Regulator Twitter page. 

LinkedIn

The Clean Energy Regulator Linked In page. 

What you can expect from us

  • We will NEVER ask you for personal information through social media.
  • We will only seek personal or commercial information through our client portal, over the phone or from an official email account.
  • We will NOT respond to questions, comments or complaints via social media, please use other channels if you want to engage with us.
  • We monitor our social media accounts during business hours, Monday to Friday.
  • The posts we make on social media sites are official and on behalf of the agency.

What we expect from you

By accessing our social media pages, you are agreeing with the terms and conditions of that social media platform and these terms of use. We encourage you to read this information before participating in social media activities.

We do not endorse or support the comments, opinions or statements posted by users on our social media accounts. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not represent the views of our agency.

Links to external websites, social media profiles, videos or images are provided for convenience and reference. These sites and their content are not under the control of the agency. The inclusion of any link or reference does not imply endorsement of that website, service or person by the agency. We are not responsible for the information or accuracy of external sites and are not liable for any loss or inconvenience arising from their use.

As a user of our social media sites, you may express your views, comments, ideas, insights, and criticisms about the agency. When using our social media sites, please remember to: 

  • protect your personal privacy and that of others by not including inappropriate personal information of either yourself or of others in your posts to the wall (for example, names, email addresses, private addresses or phone numbers)
  • represent your own views and not impersonate or falsely represent any other person
  • do not be abusive, harass or threaten others
  • do not make defamatory or libellous comments about anyone
  • do not use insulting, provocative, offensive or hateful language
  • do not post material that infringes the intellectual property rights of others
  • do not post multiple versions of the same view making excessive postings on a particular issue
  • do not promote commercial interests
  • do not include internet addresses, links to websites or email addresses
  • do not make unproven or unsupported accusations against individuals or organisations
  • do not engage in or encourage conduct that may or would constitute a criminal offence or give rise to civil liability, or that otherwise violates any local, provincial, national or international law or regulation anywhere in the world
  • do not incite hatred on the basis of any personal characteristic, including on the basis of race, gender, marital or domestic status, disability, sexuality or age
  • do not identify matters that are the subject of legal proceedings or would break a court order
  • do not make comments that are irrelevant to the topic being discussed.

We reserve the right to immediately remove any content that we consider is in breach of our terms of use, and may also block or delete users.

We may change this policy at any time. Please ensure you use social media responsibly.

Following and sharing

From time to time, we may choose to republish (e.g. 'retweet', 'share' or reference) social media content (e.g. tweets, events, posts) that contain information or otherwise link to material related to the work that we do. A 'retweet' or 'share' by the Clean Energy Regulator does not constitute endorsement.

We may choose to 'follow' (or 'like') organisations or individuals involved with, or actively discussing, relevant issues to our schemes. Individuals and organisations choosing to follow us may be followed in return. You may request that we stop following you by emailing our media team.

You are reminded that social media platforms are public spaces on the Internet where many interactions are publicly viewable and searchable over time.

Third party information

Third-party sites or profiles linked from our social media accounts are not controlled, maintained or endorsed by us (with the exception of the Clean Energy Regulator website). To the extent permitted by law, we are not responsible or liable for any content posted on or uploaded to our social media sites by a user, or any content on third-party sites.

Intellectual property

By submitting a contribution on one of our social media sites, you accept full responsibility for ensuring that in making your contribution your intellectual property rights are not lost or diminished. This is for your own protection.

We do not warrant that any material or information you contribute will be protected against loss, misuse or alteration by third-parties. In particular, we do not warrant that you will not suffer loss or diminution of any intellectual property rights you currently own or may be able to obtain in relation to any material or information that you contribute.

If your contribution includes material in which the copyright is owned by another person or entity, you warrant that you have obtained all necessary permissions, authorisations, licences and consents required for the use of such materials and have made arrangements for the payment of any royalties or other fees payable in respect of the use of such material.

You agree to indemnify the agency against any loss, liability, claim, demand, damage or expense (including legal fees) asserted by any third-party (including yourself) arising out of a breach of the warranty referred to above or of these Terms of Use.

You grant us a royalty-free and irrevocable licence to do any act comprised in the copyright (including reproducing, publishing, performing or communicating to the public) in relation to the stories, material or information you contribute.

Disclaimer

The information provided through our social media accounts is presented by us for the purpose of disseminating information for the benefit of our clients, stakeholders and the public. However, we do not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via these accounts.

Privacy

We are subject to the obligations imposed by the Australian Privacy Principles in the Privacy Act 1988 and will collect, hold, use or disclose your personal information in accordance with those Principles.

Our Privacy Policy outlines information on the collection of personal information, how an individual may access and correct any personal information, how to make a complaint about a breach of the Australian Privacy Principles and how any complaint will be dealt with.

By providing your personal information, including any sensitive information, to our social media accounts, you provide consent for us to collect and use your personal information for the purposes of displaying content, administering its social media accounts and/or addressing any comments made. Any personal information you provide through participating in our social media will not be used for any other purpose.

We will not disclose your personal information to any third-party, except to the extent that you choose to allow your information to be publically displayed on our social media accounts. We are not responsible for the privacy practices of third-parties who may access information you choose to allow to be displayed.

Contact us

Unfortunately, we are unable to respond to individual comments and questions on social media. If you require a response to an enquiry or further information about any of our tweets, please email the contact centre.

Journalists seeking an official response from the department should visit our Media Centre or email our media team.

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