Scams are designed to trick you into providing identity, money or financial information.
You can protect yourself and reduce your risk of being exposed by ensuring you:
- Do NOT provide your user name and password to others, keep them secure
- Keep your antivirus software and definitions up-to-date and run regular checks (scans) of your computer
- Stay up-to-date on new email hoaxes and phishing attacks
- Be aware of any suspicious correspondence claiming to be from the Clean Energy Regulator (CER), particularly if it relates to extracting user names and passwords, or changes to our published bank account details
- Regularly monitor the
SCAMwatch and
Money Smart websites for current scams and warnings.
For further information on cyber security visit the
Stay Smart Online website.
You can also refer to the
Australian Communications and Media Authority to learn more about cyber security relating to Spam.
If you have experienced a cyber-incident or suspicious activity relating to a CER administered scheme, please contact us on
1300 553 542 or via email at
fraud@cleanenergyregulator.gov.au
In the unlikely event that private information is compromised while using CER systems, the CER can connect you with IDCARE for specialist victim support services. For further information, see
Security of the CER website.