Our policies are focused on creating a supportive framework for us to administer schemes to measure, manage, reduce and offset carbon emissions in Australia.

Working with our stakeholders and clients

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Debt recovery

We're responsible for collecting payments related to the climate change laws we administer.
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Fit and Proper Person posture

The Fit and Proper Person (FPP) test is a key control to protect the integrity of the schemes administered by us.
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Complaints

We encourage all types of feedback, including complaints. You can submit a complaint to help us improve our service.
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Our service charter

Learn about our service charter and our commitment to you.
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Using our online systems, website and social media

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Accessibility

We aim to make accessing and using our website easy for everyone.
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Open data

We release publicly accessible data about our schemes.
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Copyright

Learn about using the content on our website and our content policy, including use of the River of Life artwork.
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Data matching

Data matching is an administrative and law enforcement tool we use for compliance activities.
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Disclaimer

We operate and maintain this website to distribute information to the public.
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Privacy policy

Our privacy policy explains what kinds of personal information we collect and why.
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Security vulnerability disclosure

If you believe you have found a potential security vulnerability in our ICT systems, you can report it.
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Social media guidelines

We encourage engagement on our social media channels. When doing so we expect certain behaviour from you.
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Related topics

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Our reports and accountability

We exercise our powers as a regulator in a transparent and accountable manner.
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Our compliance approach

We're ensuring participants understand their obligations and comply with the law through monitoring and enforcement.
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Freedom of information (FOI)

Under freedom of information, you have a right to access documents and information we hold.
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Contact us

How to contact us for information and support.
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An aerial image of mangroves with a winding river through it.