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Engaged, active and compliant participants


OBJECTIVE: ENGAGED, ACTIVE AND COMPLIANT PARTICIPANTS

We achieve the best outcomes when the entities we regulate can successfully engage with us to participate in the schemes we administer, meet their obligations, and willingly contribute to our information gathering.

Priorities and key activities

Planning Priority 4: Strengthening our capability to detect, communicate and respond to the activities of our regulated entities including non-compliance.

Key activities: Change

  • Focus on proactive, modern and transparent compliance management and enforcement to support reliable, deep and robust carbon markets, including expanding the use of analytics and data matching to detect non-compliance.
  • Provide guidance and enhanced tools that assist our participants to self-select into our voluntary schemes only if they have adequate capacity and capability to meet the requirements.

Key activities: Maintain

  • Invest in understanding our participants and communicating with them in ways that meet their needs.
  • Manage non-compliance and influence participant behaviour by communicating about the regulatory responses and actions we take to address non-compliance, including the use of targeted enforcements as a deterrent.
  • Monitor and encourage compliance by those entities that must meet mandatory requirements (National Greenhouse and Energy Reporting Scheme, the Safeguard Mechanism and aspects of the Renewable Energy Target).

Key Performance Indicators

Performance measuresTARGET
Compliance levels by regulated and liable entities.95 per cent
Proportion of investigations completed within timeframes.80 per cent
Level of participant satisfaction with engagement and guidance provided.80 per cent
Proportion of participant contacts resolved at first interaction.70 per cent
Practical and timely guidance and outreach activities with our participants.Qualitative

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