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Efficient effective administration



OBJECTIVE: EFFICIENT AND EFFECTIVE ADMINISTRATION

Our agency administers our schemes in an efficient and effective way to encourage participation and compliance, reduce costs and meet the objectives of the legislation to accelerate carbon abatement.

Priorities and key activities

Planning Priority 3: Ensuring that our business processes and systems are reducing participant burden and delivering operational efficiency and effectiveness.

Key activities: Change

  • Enhance scheme entry points to improve the user experience and reduce transaction costs for scheme participants.
  • Seek legislative change where necessary to enable administration of our schemes to adapt to new business models and technology changes, and to remain effective in a dynamic policy environment.
  • Significantly enhance geospatial tools and capability for faster and more accurate assessment of claims for Australian carbon credit units and renewable energy certificates.

Key activities: Maintain

  • Review decision-making and assessment processes and procedures to test alignment with legislation and ongoing relevance for the agency’s operating environment.
  • Encourage and facilitate agency staff to be active in scanning the environment and identifying and mitigating risk as part of our day-to-day work.
  • Establish systems and processes to support effective knowledge management so staff can maintain capacity and avoid reinventing the wheel.
  • Use data and evidence to identify anomalies in how our schemes are operating, and frame emerging risks and develop solutions.

Key Performance Indicators

Performance measuresTARGET
Proportion of applications processed within statutory or agreed timeframes.99.5 per cent
Level of participant satisfaction with agency processes and systems.80 per cent
Strategies and investment in our people enables us to be efficient and effective.Active Development Plan:
80 per cent
(Multi-year target)
Number of Australian carbon credit units issued.Estimate:
15.5 million
Proportion of contracted carbon abatement delivered.90 per cent
Number of renewable energy certificates (LGCs and STCs) validated.Estimate:
LGCs: 31 million
STCs: 32 million*
Positive assessment of the agency performance under the Regulator Performance Framework.Positive
* Solar PV is a consumer product and installations can materially change over a year.

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