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Efficient and effective administration

The agency administers its schemes in an efficient and effective way to encourage participation and compliance, reduce costs and meet the objectives of the legislation to accelerate carbon abatement.

Strategy

  • Identify legislative change necessary to ensure the administration of agency schemes can adapt to new business models and remain current in the face of technological change and a dynamic policy environment.
  • Review decision making and assessment processes and procedures to test alignment with legislation and ongoing relevance for the agency’s operating environment.
  • Use data and evidence to identify anomalies in how agency schemes are operating, frame emerging risks and develop solutions.
  • Pursue innovation through process improvement, automation and other ICT development to improve agency processing efficiency and reduce risk.
  • Enhance the participant/agency interface through our website and client portal to deliver greater efficiencies and lower transaction costs for participants.
  • Encourage and facilitate staff to be active in scanning the environment and identifying and mitigating risk as part of their day to day work.
  • Invest in staff development and building their skills to exercise sound judgement in making decisions, escalating issues and managing risk.
  • Establish systems and processes to support effective knowledge management so staff can maintain capacity and avoid reinventing the wheel.

Key performance indicator

Compliant participation in our schemes increases as a result of efficient and effective administration.

PERFORMANCE MEASURESTARGET
Proportion of applications processed within statutory or agreed timeframes.99.5 per cent
Level of participant satisfaction with staff interactions.80 per cent
Strategies and investment in our people enable us to be efficient and effective.80 per cent
Positive assessment of the agency performance under the Regulator Performance Framework.Positive

As an agency operating for the public good, we are obligated to ensure that our schemes are administered in the most efficient and effective way. We ensure that we have policies, procedures and data to proactively assess and adapt to changes in our operating environment. We also design and proactively apply risk-based approaches to manage our governance and deliver outcomes. We continue to invest in and develop our people, processes and systems to develop the future capabilities required for the operation of the agency.

Ms Anne T. Brown
Member of the Clean Energy Regulator

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