Our changing policy environment and client base, and the need to operate efficiently, mean that we need resilient and adaptable long-term processes and systems as well as reliable data.
Our scheme administration is underpinned by our management of a number of public-facing, high-volume registry systems. These systems allow our clients to participate in our schemes and transact in their associated markets, so it is critical that they are secure, reliable and user-friendly.
To keep pace with new technologies and client expectations, we continually look at how we can better integrate and streamline the use of our registries. In an effort to make significant improvements to the system user experience, we are planning and implementing enhancements such as:
In the future, there may be opportunities for our registries to be used in facilitating the creation and trade of units and certificates internationally. We are well placed to play our part through existing relationships and involvement with the United Nations Framework Convention on Climate Change and registry counterparts internationally. With the rapid pace of technological change, it is also paramount that we stay abreast of new ways of deploying and harnessing payment platforms and technologies that will make transactions quicker, simpler and more secure.
In improving our systems, we will design and implement system changes in line with the Digital Transformation Agency’s Digital Service Standard. This will see our client’s system experience more closely resemble their experience with other government agencies. We regularly engage with clients in relation to system enhancements and actively seek feedback on their satisfaction with our registries through an annual client survey. This means we can design and implement solutions in line with client expectations and support them to participate in our schemes.
The registries that support the operation of our schemes are pivotal to their success. They enable our clients to securely and conveniently submit reports, receive entitlements, acquit liabilities and trade certificates and units. Providing reliable and secure infrastructure that supports functioning and liquid markets is a key role for the agency. The registries are also critical in upholding the integrity of the certificates and units within our schemes. We will continue to work with our clients and other market participants to ensure that our systems remain user friendly, secure and leading practice.
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