As an agency operating for the public good we have an obligation to be efficient and effective. In response to the government’s deregulation agenda, we continuously look for ways of doing things more efficiently for us and our clients.
We strive to design and implement efficient and effective ways of administering our schemes and improving our processes–for the benefit of both our clients and ourselves. Indeed, it is acknowledged across government that innovative approaches to public administration are required to address new challenges and solve multidimensional issues into the future.
Beyond the well-established governance and assurance activities already undertaken across the agency, we are increasingly drawing from the diversity, knowledge and experience of our staff to innovate and to identify new opportunities to improve the efficiency of the agency, our workplace and the way in which we work.
In a relatively short period, the agency’s new staff-driven approach to innovation, known as INNDi, has already begun reshaping our culture to empower staff to raise ideas, share and collaborate on idea development, and take an active role in implementing new initiatives. Through INNDi, staff are developing a better awareness of strategic thinking and design-thinking principles, and gaining experience in applying these to their work and the broader work of the agency.
In addition to its goals of improving and facilitating innovation and fostering a strong culture of innovation, INNDi is encouraging staff to engage with risk and be more comfortable with taking risks, failing safely and learning from failures.
The continual identification of innovative and diverse ideas shows that agency staff not only have a wealth of ideas, but also are willing to express and champion those ideas. Some ideas identified through INNDi, such as job flexibility programs and improvements to National Greenhouse and Energy Reporting Scheme compliance and assessment processes, are already being trialled and will continue to be reflected in broader agency policies and programs. The introduction of INNDi has also motivated staff to think more creatively about how to realise efficiencies in their work and this has been supplemented by workshops to encourage innovative thinking.
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