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Capability development

​​​​​We are constantly developing capabilities to ensure that the agency is agile and well placed to respond to the needs of government, to meet its current and future obligations and to respond to challenges and opportunities in the operating environment.

This year, the agency has taken a definitive step to deliver capability in a more holistic and strategic way. Capability development will be framed around the Agency Operating Model–a model which has been redeveloped to capture current agency capability. With an agreed language and structure, the Agency Operating Model serves as a central reference point to align workforce planning, resourcing requirements and infrastructure investment directly with our current and future capability needs.

Investment in our people

To ensure that our staff are able to meet the future capability needs, we have developed a People Capability Strategy. The strategy will enhance our capability by building on the existing knowledge of staff, identifying tailored capability pathways and delivering learning opportunities for all staff based on the regulatory and enabling functions outlined in the Agency Operating Model. It will allow for targeted development in those capabilities that will be critical to the agency in the future and will also support the professional development and performance of our staff.

Systems capability

From 2018—19, the agency will roll-out its strategic Business Systems Roadmap, marking the start of a three-year high-level program of work that drives technology investment and targets improved client experience, stronger quality controls and streamlined business processes. This roadmap provides a holistic approach to system development and investment aligned with the strategic direction of the agency, tied to our objectives and based on providing current and future capability in line with the Agency Operating Model. There is also flexibility inbuilt to allow innovation and adaptation as technology advances and capability needs change.

In addition to delivering capability enhancement, better integrating our process, people and system capabilities will allow the agency to make more holistic decisions on strategic investment to drive agency performance and inform more effective resource allocation.

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