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Information and communications technology

We require dependable information and communications technology (ICT) services and the capacity to innovate new digital services to effectively run our schemes and quickly respond to the evolving policy and regulatory environment.

Our ICT strategy for 2016–17 to 2018–19 provides an underlying roadmap to meet our agency’s strategic objectives, regulatory responsibilities and the Australian Government’s Digital Service Standard.

Several improvements in 2016–17 advanced our digital transformation agenda. These include:

  • enhancing internal and client-facing systems to support setting emissions baselines as part of the safeguard mechanism
  • expanding the availability of client-facing online forms and internal process automation to reduce the regulatory burden on clients for Emissions Reduction Fund project registration, project variations, reports of abatement delivery, and responsible emitter registration
  • developing an electronic risk register, replacing an aging legacy system and better supporting our agency’s risk management framework
  • enhancing our electronic document and records management system, for improved usability and search capabilities
  • integrating with industry-developed databases to validate solar panel serial numbers when issuing small-scale technology certificates
  • upgrading our agency’s intranet, including enhancing functionality. For more details, see Feature article: New and improved intranet supports our work.
  • ongoing rationalisation of our outsourced technology services, by transferring support of the REC Registry in-house, and
  • regular assessments of our infrastructure and applications to ensure they continue to meet government usability and security requirements.

We will continue to consolidate and build on these achievements to support the effective and efficient administration of our schemes.

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