We require dependable information and communications technology (ICT) services and the capacity to innovate new digital services to effectively run our schemes and quickly respond to the evolving policy and regulatory environment.
In 2015–16 we began developing our next ICT Strategy for 2016–17 to 2018–19 to meet our agency's strategic objectives, regulatory responsibilities and the Australian Government's Digital Service Standard.
We use best practice agency, whole-of-government and industry services and solutions to realise benefits from our ICT investments, maintain our ICT assets and provide services to support our functions. We engage external providers for cost-effective maintenance and development of infrastructure, while maintaining control over our business platform and complying with our obligations as a Commonwealth entity.
Specific improvements in 2015–16 advanced our digital transformation agenda and included:
We will continue to consolidate and build on these achievements to support engagement with our clients, partners and stakeholders and the effective and efficient administration of our schemes.
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