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Information and communications technology

The Clean Energy Regulator requires flexible and dependable information and communications technology (ICT) to effectively administer its schemes and respond quickly to the challenges of a changing regulatory environment.

The Clean Energy Regulator's ICT Strategy aligns the future direction of ICT with the agency's regulatory responsibilities, strategic objectives and Australian Government's Digital Service Standards.

To gain efficiencies from its ICT investments, agency performance and ICT asset development and maintenance, the Clean Energy Regulator combines industry, whole-of-government and international services and solutions where appropriate.

The Clean Energy Regulator partners with industry to minimise the cost of maintaining and developing infrastructure into the future, while maintaining control over its business platform.

Importantly, the agency will continue to comply with its obligations as a Commonwealth entity.

ICT-related improvements in 2014–15 included:

  • co-locating the IT Service Desk with the agency staff, resulting in faster response times and improved relationships
  • consolidating the previously separate Clean Energy Regulator and Renewable Energy Target websites and enhancing the design and functionality of the combined new website to provide customers with a better user experience and clear information while reducing the maintenance burden for the agency
  • significantly enhancing the Client Portal and online forms
  • streamlining reporting under the National Greenhouse and Energy Reporting Scheme and improving the Emissions and Energy Reporting System, and
  • implementing a new electronic documents management system—this provides enhanced compliance with the Archives Act 1983 and discoverability of the documents, and also helps the agency manage corporate records and comply with freedom of information enquiries.

The Clean Energy Regulator will build on these achievements by expanding the use of online services and system-supported internal processes to reduce the regulatory burden on the agency's clients and stakeholders.

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