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Client survey

The Clean Energy Regulator conducts annual client surveys to build understanding of client perceptions about overall agency performance, staff performance, regulatory burden and preferred communication channels.

Table 17: Key client survey findings in 2014–15
QuestionResponse (% agree
or strongly agree)
The agency is doing a good job 80%
Client organisation has an effective working relationship with the agency 84%
The agency performs its functions effectively 82%
The agency engages effectively with its clients 76%
The agency has a clear direction and purpose 72%
The agency has a sound focus on important issues 68%

Specific client comments included:

'I think the staff do very well with assisting me with understanding requirements in the complex and changing regulatory environment.'
'Wish all compliance organisations were as clear and effective.'

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