The Clean Energy Regulator, including the contact centre, will be closed for business from 5:00 pm AEDT on Friday, 22 December 2017 and will reopen for business as usual at 9:00 am AEDT on Tuesday, 2 January 2018.
If you have an enquiry during this time please send an email to
firstname.lastname@example.org and it will be actioned in the week commencing 2 January 2018.
You can phone our general enquiries line for assistance.
1300 553 542 within Australia.
Opening hours are from 9:00am to 5:00pm Monday to Friday (Canberra time) - excluding National and ACT public holidays.
To talk to a specific employee of the agency you can phone us on 02 6159 3100, Monday to Friday 9:00am to 5:00pm (AEDST).
We have a number of specific email addresses you can use if you have an enquiry about a specific topic.
For general enquiries you can email our general enquiries service at
If you wish to send us a letter or a form our post address is:
GPO Box 621
Canberra ACT 2601
The Clean Energy Regulator provides updates on the schemes it administers by emailing subscribers short and timely bulletins.
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Specific email addresses
Service for people or organisations in Australia that require interpreting assistance for information in languages other than English.
Phone: 13 14 50
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
Phone: 133 677 TTY Service [TTY/Voice]
Phone: 1300 555 727 [Speak and Listen (SSR)]
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The Clean Energy Regulator is a Government body responsible for accelerating carbon abatement for Australia.
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