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20 December 2017

The Clean Energy Regulator, including the contact centre, will be closed for business from 5:00 pm AEDT on Friday, 22 December 2017 and will reopen for business as usual at 9:00 am AEDT on Tuesday, 2 January 2018.​

If you have an enquiry during this time please send an email to and it will be actioned in the week commencing 2 January 2018.

Before you contact us, it is a good idea to carefully check our website. It contains useful information that can save you time and stress.

Phone us

You can phone our general enquiries line for assistance.

Phone 1300 553 542 within Australia.

Opening hours are from 9:00am to 5:00pm Monday to Friday (Canberra time) - excluding National and ACT public holidays.

To talk to a specific employee of the agency you can phone us on 02 6159 3100, Monday to Friday 9:00am to 5:00pm (AEDST).​

Write to us

We have a number of specific email addresses you can use if you have an enquiry about a specific topic.

For general enquiries you can email our general enquiries service at 

If you wish to send us a letter or a form our post address is:

GPO Box 621
Canberra ACT 2601

Subscribe to email updates

The Clean Energy Regulator provides updates on the schemes it administers by emailing subscribers short and timely bulletins.

Subscribe to receive these updates.

Specific email addresses

Contact Type of enquiries Contact details 
Australian National Registry of Emissions Units (ANREU)For progress of ANREU account and authorised representative applications
Complaints and complimentsIf you would like to provide feedback to the Agency
Emissions Reduction FundGeneral enquiries about the Emissions Reduction Fund
FinanceInvoicing and general finance enquiries
FraudTo report potential fraudulent or non-compliant behaviour
Freedom of information (FOI)Enquiries about FOI or to submit an FOI request.
Greenhouse and Energy AuditEnquiries about Greenhouse and Energy auditing
Media enquiriesMedia enquiries
02 6159 3448
National Greenhouse and Energy Reporting (NGER)Enquiries about NGER and submissions by NGER reporters 
OSCAR Support (GGER, State and Territory modules)OSCAR for users of the Government Greenhouse Energy and Reporting program (GGER), State and Territory modules.
PrivacyInformation about our privacy policy
RecruitmentFor employment or recruitment enquiries.
Renewable Energy TargetEnquiries about the Large-scale Renewable Energy Target (LRET) and the Small-scale Renewable Energy Scheme (SRES).
Tenders and procurementTender and procurement related enquiries.
WebsiteEnquiries relating to our website content and navigation or any technical difficulty with our website.


Translating and Interpreting Service (TIS)

Service for people or organisations in Australia that require interpreting assistance for information in languages other than English.

Phone: 13 14 50

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

Phone: 133 677 TTY Service [TTY/Voice]

Phone: 1300 555 727 [Speak and Listen (SSR)]


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