Before you contact us, it is a good idea to carefully check our website. It contains useful information that can save you time and stress.
You can phone our general enquiries line for assistance.
1300 553 542 within Australia.
Opening hours are from 9:00am to 5:00pm Monday to Friday (Canberra time) - excluding National and ACT public holidays.
To talk to a specific employee of the agency you can phone us on 02 6159 3100, Monday to Friday 9:00am to 5:00pm (AEDST).
We have a number of specific email addresses you can use if you have an enquiry about a specific topic.
For general enquiries you can email our general enquiries service at
If you wish to send us a letter or a form our post address is:
GPO Box 621
Canberra ACT 2601
The Clean Energy Regulator provides updates on the schemes it administers by emailing subscribers short and timely bulletins.
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Specific email addresses
Service for people or organisations in Australia that require interpreting assistance for information in languages other than English.
Phone: 13 14 50
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
Phone: 133 677 TTY Service [TTY/Voice]
Phone: 1300 555 727 [Speak and Listen (SSR)]
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The Clean Energy Regulator is a Government body responsible for accelerating carbon abatement for Australia.
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