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Performance indicators

The Clean Energy Regulator's achievements in meeting the performance indicators published in the 2013–14 Industry, Innovation, Climate Change, Science, Research and Tertiary Education Portfolio Budget Statements are outlined in Table 3.12.

Table 3.12: Results against portfolio budget statements performance indicators
Performance indicatorResults
Schemes are administered in accordance with the timeframes and requirements of the legislationAll schemes were administered in accordance with their enabling legislation, as reported against the other performance indicators.
External clients are satisfied with the service, and respect the decisions, of the Clean Energy Regulator

The Clean Energy Regulator annually seeks feedback from its clients through a client survey. A client survey in 2013 reported that the Clean Energy Regulator is held in positive regard by clients. Overall, respondents to the survey were more than satisfied with how they communicate with the agency and, conversely, how the agency communicates with them. They reported that ‘the agency is responsive, open and transparent'.

A range of scheme participants told the Clean Energy Regulator that they were satisfied with the level of support offered by the Clean Energy Regulator.

Affected persons sought external review of seven of the agency's decisions that related to the calculation of unit entitlements under the Carbon Credits (Carbon Farming Initiative) Act 2011.

Applications under the schemes are processed within statutory timeframes

Under the carbon pricing mechanism, all applications for the transfer of liability were finalised within 90 days.

Under the Jobs and Competitiveness Program, 100 per cent of applications were assessed and decided within 60 days.

Under the Carbon Farming Initiative:

  • 99 per cent of applications for recognition as an offsets entity were processed within 90 days
  • 86 per cent of applications for declaration of an eligible offsets project were processed within 90 days
  • 100 per cent of applications for certificates of entitlement were processed within 90 days.

Applications under the schemes are processed within statutory timeframes

(continued)

Under the Renewable Energy Target:

  • 100 per cent of power station accreditations were completed within six weeks
  • 98 per cent of small-scale technology certificates were validated within four weeks of receipt of required information
  • 95 per cent of registered person applications were finalised within six weeks
  • 90 per cent of registered agent applications were finalised within six weeks
  • 100 per cent of partial exemption certificates were issued within 60 days.

Under the National Greenhouse and Energy Reporting Scheme:

  • 100 per cent of applications for the transfer of reporting obligations were finalised within the statutory timeframe of 90 days
  • 95 per cent of applications for registration as an auditor were processed within six weeks.

Under the Australian National Registry of Emissions Units, over 98 per cent of applications related to accounts, including statutory ‘proof of identity' and ‘fit and proper person' checks, were decided within 90 days.

Obligated entities submit reports on or before the required date

Under the carbon pricing mechanism, 100 per cent of liable entities required to do so submitted their liable entity reports by the statutory deadlines of 31 October 2013 and 16 June 2014.

Under the Renewable Energy Target:

  • 2,813 small generation unit inspection reports were generated within 21 days of validation
  • 90 per cent of 2012 electricity generation returns were submitted by the statutory deadline of 14 February 2013.

Under the National Greenhouse and Energy Reporting Scheme, 90 per cent of controlling corporations submitted their emissions and energy reports by the statutory deadline of 31 October 2013. The agency engaged directly with the controlling corporations that failed to report by the statutory deadline, which resulted in 99 per cent of controlling corporations fulfilling their reporting obligations by 30 June 2014.

Compliance programs validate the assessment of eligibility and liability

Under the Carbon Farming Initiative:

  • ten site visits to declared eligible offsets projects were conducted and confirmed compliance with the requirements of the scheme
  • 100 per cent of successful applications for certificates of entitlement were accompanied by reports prepared by registered National Greenhouse and Energy Reporting auditors.

Under the National Greenhouse and Energy Reporting Scheme:

  • the audit programme were delivered on time and within budget—51 audits were initiated and 48 were completed
  • a review process for auditors were established, as a first step in developing an audit inspection programme, and the performance of auditors were monitored
  • 95 per cent of applications for registration as an auditor were processed within six weeks. The remaining 5 per cent of applications processed were delayed due to external influences; for example, because additional information was required from the applicant.

A revised standard operating procedure was implemented, ensuring that all allegations of serious non-compliance are referred to the Investigations and Enforcement Branch. This ensures that all allegations of serious non-compliance are dealt with in accordance with the Australian Government Investigation Standards.

Data is published and promulgated in a relevant, accurate and timely manner to assist with Commonwealth, state and territory programs and activities

Under the carbon pricing mechanism, the Liable Entities Public Information Database was regularly updated to provide information on emissions and liability.

Under the Carbon Farming Initiative:

  • the Register of Offsets Projects were kept up to date and published on the Clean Energy Regulator's website
  • quarterly reports on the total number of Australian carbon credit units issued were published on the Clean Energy Regulator's website as soon as practicable after the end of each quarter.

Under the National Greenhouse and Energy Reporting Scheme:

  • an extract of the National Greenhouse and Energy Register for
    2012–13 (including the names of registered liable entities) were published, in accordance with legislative requirements
  • reported data on greenhouse gas emissions and energy use by corporate groups that exceeded thresholds were published on 28 February 2014, in line with legislative requirements—for the first time, information on emissions and energy production for designated electricity generators facilities was published
  • the Information Sharing Network for states and territories was established, to improve information sharing between the Clean Energy Regulator and state and territory data users, and to identify opportunities to streamline reporting
  • 100 per cent of greenhouse and energy information disclosure requests were scoped and responded to within three working days.

The Clean Energy Regulator conducted four application rounds to include new or modified models in the Register of Solar Water Heaters, and published the finalised register in 2013–14.

Under the Renewable Energy Target, the Clean Energy Regulator published small-scale renewable energy installation numbers every month. This information includes details of small generation units (small-scale solar panel, wind and hydro systems) and kilowatt capacity by installed postcode, and solar water heaters and air source heat pumps by installed postcode.

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