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Commitment to service

The Clean Energy Regulator has adopted the term ‘client’ to describe participants in the regulatory schemes that it administers. The operating principles in the Agency’s Client Engagement Strategy articulate the desired service delivery culture of the Clean Energy Regulator and guide officers in their day-to-day work.

The Clean Energy Regulator’s Service Charter outlines the Agency’s commitment to client service. The Service Charter sets out the standards of service that clients may expect from the Clean Energy Regulator and the steps they may take to provide feedback, lodge a complaint or seek review of the Clean Energy Regulator’s decisions. It is available from the Clean Energy Regulator’s website.

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