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Service Charter

 

The service charter describes how the Clean Energy Regulator approaches its responsibilities, and includes a statement of the Agency's values:

We uphold the ethical values of the Australian Public Service and are committed to:

Accountability—we serve the needs of the Australian public through the Government in a professional, responsible and accountable manner.

Integrity—we deal with each other, with our customers and clients on the basis of trust, understanding and respect for differing views and interests. We undertake to perform our duties in a fair and open manner.

Professionalism—we perform our tasks and produce our outputs to the best of our ability with optimum use of resources and with a focus on continuously improving quality, productivity and professional development.

Responsiveness—we endeavour to provide high-quality information and services to our clients within reasonable timeframes.

Empowerment—our staff have the training, information and resources required to respond to client needs. We value initiative, cooperation, innovation, communication, flexibility in our work and the quality of work life within our organisation.

We strive to incorporate these values in all our dealings with our clients.

The service charter also sets out the standards of service that members of the public may expect from the Clean Energy Regulator, and the steps they may take to provide feedback, lodge a complaint or seek an external review of the Clean Energy Regulator s service. The charter is available from the Clean Energy Regulator's website.

The service charter will be reviewed regularly in consultation with members of the public and staff.

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