Contact us

Before you contact us, it is a good idea to carefully check our website. It contains useful information that can save you time and stress.

Phone us

You can phone our general enquiries line for assistance.

Phone 1300 553 542 within Australia.

Opening hours are from 9:00am to 5:00pm Monday to Friday (Canberra time) - excluding National and ACT public holidays.

To talk to a specific employee of the agency, you can phone our switchboard.

Switchboard hours are Monday to Friday 8:30am to 5:00pm (AEDST).

Phone: 02 6159 3100

Write to us


We have a number of specific email addresses you can use if you have an enquiry about a specific topic.

For general enquiries you can email our general enquiries service at enquiries@cleanenergyregulator.gov.au

If you wish to send us a letter or a form our post address is:

GPO Box 621
Canberra ACT 2601

Media and Freedom of Information

If you are a journalist or other member of the media, you can contact our media team on 02 6159 3448 or by email to media@cleanenergyregulator.gov.au.

To make a Freedom of Information request, contact our legal team at foi@cleanenergyregulator.gov.au.

Fraud concerns

To report potential, fraudulent or non-compliant behaviour email fraud@cleanenergyregulator.gov.au

Are you concerned about a claim by a business that the carbon price will impact on its pricing?

Contact the Australian Competition and Consumer Commission on 1300 302 502.

Translating and Interpreting Service (TIS)

Service for people or organisations in Australia that require interpreting assistance for information in languages other than English.

Phone: 13 14 50

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

Phone: 133 677 TTY Service [TTY/Voice]

Phone: 1300 555 727 [Speak and Listen (SSR)]

Other useful information

Clean Energy Regulator ABN

72 321 984 210

Bank account details

When making payments to the Clean Energy Regulator, payments must be made directly to the Regulator through your financial institution using the details below.

BSB 092-009
Account Number 120367
Account Name Clean Energy Regulator
Official Administered Receipts Account
Bank Reserve Bank of Australia
Payment Reference To ensure the Regulator can reconcile the payment on time, please quote the payment reference number shown on the payment advice when making the payment.

The Clean Energy Regulator will not phone or email you with changes to our bank account details. Please report any suspicious correspondence purporting to be from the Clean Energy Regulator by calling 1300 553 542 or via email fraud@cleanenergyregulator.gov.au

Other contacts

Department of the Environment

For policy information:

Phone: 1800 803 772 within Australia

Email: ciu@environment.gov.au

Websites: www.climatechange.gov.au, www.environment.gov.au

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