Contact us

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The Clean Energy Regulator is located in Canberra.

Postal address

GPO Box 621
Canberra ACT 2601

General enquiries

Phone: 1300 553 542 within Australia

Email: enquiries@cleanenergyregulator.gov.au

Opening hours are from 9:00am to 5:00pm Monday to Friday (Canberra time) - excluding National and ACT public holidays.

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Switchboard

The switchboard directs phone calls to the area or person that is requested. The switchboard does not answer general enquiries.

Switchboard hours are Monday to Friday 8:30am to 5:00pm (AEDST).

Phone: 02 6159 3100

+61 2 6159 3100 if calling from overseas

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Translating and Interpreting Service (TIS)

Service for people or organisations in Australia that require interpreting assistance for information in languages other than English.

Phone: 13 14 50

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National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

Phone: 133 677 TTY Service [TTY/Voice]

Phone: 1300 555 727 [Speak and Listen (SSR)]

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Email contacts

Contact Type of enquiries Email address

Australian National Registry of Emissions Units (ANREU)

Enquiries regarding the progress of Recognised Offsets Entity applications.

Enquiries regarding the tracking of the location and ownership of emission units issued under the Kyoto Protocol and Australian Carbon Credit Units issued under the Carbon Farming Initiative and carbon units issued under the carbon pricing mechanism.

registry-contact@cleanenergyregulator.gov.au

Carbon Farming Initiative

General enquiries about applying to the Carbon Farming Initiative.

cfi@cleanenergyregulator.gov.au

Carbon pricing mechanism​

​Enquiries by organisations that consider they may have obligations under the carbon pricing mechanism and need information about forms.

reporting@cleanenergyregulator.gov.au

Communication and media enquiries

Media, published information and general communication enquiries.

media@cleanenergyregulator.gov.au

Freedom of information (FOI)

Enquiries about FOI or to submit an FOI request.

foi@cleanenergyregulator.gov.au

Fraud

To report potential, fraudulent or non-compliant behaviour.

fraud@cleanenergyregulator.gov.au

Greenhouse and Energy Audit

Enquiries about Greenhouse and Energy auditing.

audit@cleanenergyregulator.gov.au

Finance

Invoicing and general finance enquiries.

cerfinance@cleanenergyregulator.gov.au

National Greenhouse and Energy Reporting (NGER)

Enquiries about NGER and submissions by NGER reporters.

reporting@cleanenergyregulator.gov.au

OSCAR Support (NGER modules)

OSCAR support for NGER Reporters.

reporting@cleanenergyregulator.gov.au

OSCAR Support (GGER, State and Territory modules)

OSCAR for users of the Government Greenhouse Energy and Reporting program (GGER), State and Territory modules.

CER-ApplicationSupport@cleanenergyregulator.gov.au

Recruitment

For employment or recruitment enquiries.

recruitment@cleanenergyregulator.gov.au

Renewable Energy Target

Enquiries about the Large-scale Renewable Energy Target (LRET) and the Small-scale Renewable Energy Scheme (SRES).

retscheme@cleanenergyregulator.gov.au

Tenders and procurement

Tender and procurement related enquiries.

cerprocurements@cleanenergyregulator.gov.au

Website

Enquiries relating to our website content and navigation or any technical difficulty with our website.

webmaster@cleanenergyregulator.gov.au

Complaints and compliments

If you would like to provide feedback to the Agency

enquiries@cleanenergyregulator.gov.au

Privacy

Information about our privacy policy

CER-Privacy@cleanenergyregulator.gov.au

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Clean Energy Regulator ABN

72 321 984 210

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Bank account details

When making payments to the Clean Energy Regulator, payments must be made directly to the Regulator through your financial institution using the details below.

BSB 092-009
Account Number 120367
Account Name Clean Energy Regulator
Official Administered Receipts Account
Bank Reserve Bank of Australia
Payment Reference To ensure the Regulator can reconcile the payment on time, please quote the payment reference number shown on the payment advice when making the payment.


The Clean Energy Regulator will not phone or email you with changes to our bank account details. Please report any suspicious correspondence purporting to be from the Clean Energy Regulator by calling 1300 553 542 or via email fraud@cleanenergyregulator.gov.au

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Other contacts

Department of the Environment

For policy information:

Phone: 1800 803 772 within Australia

Email: ciu@environment.gov.au

Websites: www.climatechange.gov.au, www.environment.gov.au

Carbon price claims

Are you concerned about a claim by a business that the carbon price will impact on its pricing?

Contact the Australian Competition and Consumer Commission on 1300 302 502.

Tax information

For information about how the tax system will work with the carbon pricing mechanism and changes to fuel tax and excise, please contact the Australian Taxation Office.​​​​​​​

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